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Help & FAQs | AW Bridal

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Placing Orders

Start shopping for your wedding dress at least 45 days in advance, leaving 20-30 days for tailor and shipping, and a few days for alterations in case you need.

Many of our bridesmaids or brides will lose weight for the big event, and it can be hard to give one single answer. However, we still recommend ordering about 45 days in advance of the wedding date.

We will never recommend ordering a size smaller than your current measurement cause you don't know how your body will change during this time. If the dress is too big, you could still have time to reorder another size or find a tailor to adjust the dress.

Contact us to confirm your event date and the styles. We may have in-stock dresses for you, and ship it via expedited shipping.

You can also check our Ready to Ship dresses yourself.

We do not transfer your information to third parties in exchange for money and we will never do it in the future. However, we do transfer personal information to certain third parties to operate our business (for example, to market our products and services). We want to be careful with and respectful of your information.

We protect the privacy of your information. And apply trustworthy third party software including Secure Sockets Layer ('SSL') for all financial transactions. Therefore, we intend to comply with all applicable laws regarding the collection, use, and transfer of your data.

You can check our Privacy Policy page for more.

You can reset your password and try again, if the problem still exists, please contact us, we'd be happy to help you out!

You don't have to register before placing an order, you can checkout as a guest if you like and we will only need your email to order-related notifications.

The Color change is only available within 24 hours upon payment. The size change is only available, to be modified bigger by 1.5 inches, or shorter by 3 inches for waist/bust/hips or length, within 72 hours upon payment.

For size change request sent during 24-72 hours upon payment, $10 handling fee will be charged per dress.

Yes! You can check out fabrics and swatches here: Shop Fabrics & Swatches. We strongly recommend you order swatches before placing orders.

Under normal conditions, items added to the shopping cart will only last for 7 days. If you want to save it for later purchase, you can log in as a registered user, and add the item to your favorites so that you can check it out next time.

Usually, you can't add an item to your cart if the item is not in stock. Try to view another item, if the issue still exists, please contact us! If you love that dress, copy the SKU and send an email to [email protected] to let us know, we will send you a restock notice and keep you updated!