Help & FAQs | AW Bridal
Returns & Refund
Yes, as long as the item you ordered meet our return requirements. You can check our Return Policy page for more details.
If you're a registered user, 1. Log into your awbridal.com account and go to "My Return". 2. Submit a return request including Product SKU, Return Reason, and pictures to show details of issues. We will reply to your request within 48 hours. If you've not registered, please contact us with your order number and email, our support team will help you out!
Please return the parcel with a traceable postal service, and keep the tracking code. We will contact you if returned items are received. You can also remind us if it is signed.
If we have sent the orders correct, the shipping fee may not be returned, unless there is evidence shown we have made mistakes. For more detail, check "Shipping Fees" in our Return Policy.
Free shipping items meeting the standards of our Return Policy can be returned. For free shipping dresses and shoes, we will deduct a $15 shipping charge for each item, $30 for two items, $45 for three items, the rest may be deduced by analogy.
If you get defective, damaged, incorrect items, please contact us within 48 hours providing photo proof. Please be noted that "wrong descriptions" do not include object differences of color shades, etc.
If you find your order missing some products, please contact us within 48 hours. You can get a partial refund or a reshipment.
Contact us and our support team via [email protected] and we will help you with this!
Personalized or dyed items, lingerie, garters, earrings(including jewelry sets containing earrings) are not available for return.
The refund will be processed as agreed after we confirm your return parcel complies with our requirement. Usually, it will take not more than 5 business days after confirmation.
Reply to us based on the mails you sent about the return, including the order details and refund agreement. We will solve the issue as soon as possible.