Help & FAQs | AW Bridal
Start shopping for your wedding dress at least 45 days in advance, leaving 20-30 days for tailor and shipping, and a few days for alterations in case you need.
Many of our bridesmaids or brides will lose weight for the big event, and it can be hard to give one single answer. However, we still recommend ordering about 45 days in advance of the wedding date.
We will never recommend ordering a size smaller than your current measurement cause you don't know how your body will change during this time. If the dress is too big, you could still have time to reorder another size or find a tailor to adjust the dress.
Contact us to confirm your event date and the styles. We may have in-stock dresses for you, and ship it via expedited shipping.
You can also check our Ready to Ship dresses yourself.
We do not transfer your information to third parties in exchange for money and we will never do it in the future. However, we do transfer personal information to certain third parties to operate our business (for example, to market our products and services). We want to be careful with and respectful of your information.
We protect the privacy of your information. And apply trustworthy third party software including Secure Sockets Layer ('SSL') for all financial transactions. Therefore, we intend to comply with all applicable laws regarding the collection, use, and transfer of your data.
You can reset your password and try again, if the problem still exists, please contact us, we'd be happy to help you out!
You don't have to register before placing an order, you can checkout as a guest if you like and we will only need your email to order-related notifications.
The Color change is only available within 24 hours upon payment. The size change is only available, to be modified bigger by 1.5 inches, or shorter by 3 inches for waist/bust/hips or length, within 72 hours upon payment.
For size change request sent during 24-72 hours upon payment, $10 handling fee will be charged per dress.
Yes! You can check out fabrics and swatches here: Shop Fabrics & Swatches. We strongly recommend you order swatches before placing orders.
Under normal conditions, items added to the shopping cart will only last for 7 days. If you want to save it for later purchase, you can log in as a registered user, and add the item to your favorites so that you can check it out next time.
Yes, since most of our dresses are made-to-order dresses, please contact us within 24 hours to cancel your order. Or we will not be able to cancel your order.
Try to search by product SKU or the name of the item at the search bar. If you still can't find it, drop us a mail with SKU, name, or image, we will help you with that.
Yes! Contact us via email: [email protected] for wholesale and retailer services!
Generally, we will send your parcel within 1-2 business days after we receive your payment. Sometimes your order may be out-of-stock or back-ordered. In this case, our customer service team will notify you by either email or phone to confirm whether you want a refund or an exchange.
Please note that customized orders will be shipped after 7-18 business days tailoring time.
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information as soon as the order shipped to help you trace the package until received.
We may separate the orders across multiple shipments, and items ordered together may not be shipped out on the same day. Occasionally, items may be out-of-stock or back-ordered. You will be alerted in both instances.
We do our best to get orders out as soon as possible, but please note we are not responsible for delays caused by the customs department in your country.
Your can track your packages here: Track Your Order
Here are tracking links for different shipping methods: DHL: http://www.dhl.com/en.html
Air Post: https://tools.usps.com/go/TrackConfirmAction_input
We ship worldwide covering North and South America, Europe, Asia, Africa, Oceania, and more.
AW Bridal offers two different international shipping service:
Economic shipping, it will take about 15-18 business days for delivery
Expedited shipping, it will take about 3-7 business days for delivery
The item price listed on this site does not include any customs tax. It is not guaranteed that you will be free of customs charge upon delivery since international trade terms vary among areas. We reserve the right not to pay for your brokerage fees associated with the shipment.
Express company may have a deferred update system so please remember to check the status after 24 hours, if there is still no update, contact us for help.
You can check your final shipping cost before checkout. It depends on the order's total weight and the shipping method you choose.
Yes, we can ship to those addresses. The shipping will be delayed about 3-5 days when using PO box/APO or military addresses. We recommend you to use street addresses to avoid incidents caused by shipping.
Please be advised that you can't revise your shipping address after the order has been processed or shipped. Please make sure to contact us within 24 hours upon payment if you want to change it.
We recommend you use your residential address instead of your vocational address to avoid shipping issues during shipment.
You can pay through Visa, MasterCard, American Express, PayPal, and Western Union.
If you have a PayPal account, log in to make a direct payment. If you don't have a PayPal account, use your credit or debit card to pay through PayPal gateway.
Please contact us with detailed information including your order ID, and reason to cancel.
Payment failure via credit card may be caused by:
1) The information you offered is not complete.
2) Your IP location differs from your billing address.
3) The funds are not sufficient for you to pay.
4) Your bank has limits on international transactions.
In these cases, you can:
1) Change a different card and try again, or use PayPal if you have a PayPal account.
2) Contact us to send an invoice within 24 hours.
3) Contact your credit card company to solve the problem.
Currently, we don't accept payment by phone. Please order and pay online. But you can call us to ask for our help in making an order.
Our phone number is: (559) 568-4336
Send your payment offline or online, and notify us with order ID for a check and instant arrangement. Make sure you have the following beneficiary details: Beneficiary: LINAPAN First Name: LINA Last Name: PAN Country: CHINA Room 201, Fenglin Yuan, Hanyang District, Wuhan, PR China, 430045
Yes, as long as the item you ordered meet our return requirements. You can check our Return Policy page for more details.
If you're a registered user, 1. Log into your awbridal.com account and go to "My Return". 2. Submit a return request including Product SKU, Return Reason, and pictures to show details of issues. We will reply to your request within 48 hours. If you've not registered, please contact us with your order number and email, our support team will help you out!
Please return the parcel with a traceable postal service, and keep the tracking code. We will contact you if returned items are received. You can also remind us if it is signed.
If we have sent the orders correct, the shipping fee may not be returned, unless there is evidence shown we have made mistakes. For more detail, check "Shipping Fees" in our Return Policy.
Free shipping items meeting the standards of our Return Policy can be returned. For free shipping dresses and shoes, we will deduct a $15 shipping charge for each item, $30 for two items, $45 for three items, the rest may be deduced by analogy.
If you get defective, damaged, incorrect items, please contact us within 48 hours providing photo proof. Please be noted that "wrong descriptions" do not include object differences of color shades, etc.
If you find your order missing some products, please contact us within 48 hours. You can get a partial refund or a reshipment.
Contact us and our support team via [email protected] and we will help you with this!
Personalized or dyed items, lingerie, garters, earrings(including jewelry sets containing earrings) are not available for return.
The refund will be processed as agreed after we confirm your return parcel complies with our requirement. Usually, it will take not more than 5 business days after confirmation.
Reply to us based on the mails you sent about the return, including the order details and refund agreement. We will solve the issue as soon as possible.